Refund policy

Refund & Exchange Policy

At Luxurious Whispers, your satisfaction is our priority. We understand that sometimes a product may not meet expectations due to damage or defects. Please review our policy below:

✅ What We Do Not Accept

  • We do not offer refunds or exchanges simply because you changed your mind.

  • We do not accept returns for products purchased at a discounted price, unless there is a defect or issue.

  • We are unable to accept returns or provide refunds for cosmetic products that have been opened or used, unless there is a manufacturing defect.

🔍 When Returns / Exchanges Are Accepted

We will gladly offer a refund or exchange only in the following cases:

  • If the product delivered is defective, damaged, or significantly different from what was described on the site.

  • If there was a manufacturing error or fault.

⏱ Timeframe

  • You must report any defective or damaged products within 7 days of delivery.

  • After this period, we may not be able to process your claim.

📸 What We Need

When you contact us about a problem, please provide:

  1. Your order number

  2. Photos of the defective/damaged item(s) clearly showing the problem

  3. Any relevant information (e.g. date of delivery, condition of packaging)

🔄 How Exchanges / Refunds Work

  • Once we verify the problem, we will offer either a replacement (if in stock) or a refund.

  • Refunds will be issued via the original payment method within 7–14 business days of approval.

  • Exchange items will be sent out once the defective item is confirmed and returned (if return is required).

🚚 Return Shipping

  • If the product is indeed defective or if we made an error, we will cover or reimburse the return shipping cost.

  • If the issue is not due to a defect (or is something subjective), return shipping will be at the customer’s expense.

❗ Important Notes

  • Please do not return any items without contacting us first, or without our approval.

  • Items must be in their original packaging along with all tags, accessories, and any freebies included.

  • We may refuse a return or exchange if the item is found to be used (unless the defect is covered under this policy), altered, or missing essential parts.